We recently discovered an issue with the SimHaven client download that could prevent new players from connecting to the game. The problem has now been corrected thanks to user SecretSquirrel for joining our Discord pointing it out.
If you recently installed SimHaven and cannot connect, please delete only your installed SimHaven game client, then use the SimHaven Launcher to download it again.
You do not need to uninstall or redownload the SimHaven Launcher.
We sincerely apologize for the inconvenience and frustration this caused. If you need help reinstalling the client, please join our Discord community and our team will assist you.